Frequently Asked Questions
Everything you need to know about our premium embroidery supplies.
What types of embroidery hoops do you offer?
We specialize in a wide range of high-quality hoops, including traditional bamboo, polished beechwood, and heavy-duty plastic snap frames suitable for both hand stitching and machine embroidery.
How do I choose the right size hoop for my project?
We recommend selecting a hoop that is at least 1-2 inches larger than your design. This ensures the fabric remains taut and provides enough clearance for your needlework without constant repositioning.
What is your shipping policy for international orders?
We ship worldwide! Standard international shipping typically takes 7-14 business days. Tracking information is provided via email as soon as your order leaves our warehouse.
Can I return my items if I am not satisfied?
Yes, we offer a 30-day return policy on all unused and unopened products. If your items arrive damaged or defective, please contact our support team immediately for a full replacement.
Are your wooden hoops snag-free?
Absolutely. Our beechwood and bamboo hoops are triple-sanded and finished with a smooth protective coating to ensure your delicate fabrics never snag or tear during the hooping process.
Do you offer bulk discounts for professional crafters?
Yes, we provide tiered pricing for schools, small businesses, and bulk orders. Please reach out to our wholesale department through the contact form for a custom quote.